• FAQs

    Frequently Asked Questions


    Q. How secure is my data?


    We Use:

    • Data Encryption with 256-bit SSL Certificate  (https: secure communication between you and our servers)
    • Web Firewall to protect against DOS and DDOS attacks
    • Web Firewall also to protect against online attacks
    • Your Credit Card data is secure and stored with stripe.com (industry leader) on their top of the line security servers (not ours).
    • Your client data is encrypted in transit and at rest with Amazon Web Servers located inside the United States at their secure sites.
    • Servers with additional built-in security based on server operating system.
    • We undergo regular security audits to verify security practices and technology are current.
    • Your data is stored and backed up as well on our servers.


    Q. How long does it take for forms to be updated in PrimaFacie when a new version is released?

    A: The exact time will vary based on the complexity of the form. We understand it is important to use the latest version of the form, even if use is not currently required. Our goal is to have most forms in PrimaFacie updated within 1 week of a form update. A longer form like the N-400, with barcodes may take longer.


    Q: Does PrimaFacie have all US Immigration Forms?

    A: PrimaFacie contains all forms published by USCIS, EOIR, DOL (ETA Forms) and ICE. If you happen to find another immigration form you think we should include, simply email us at [email protected] and we will process your request.


    Q: Does PrimaFacie autofill forms?

    A: Yes. PrimaFacie will automatically fill in all of the form fields it can with the information you have already entered. If the same data is required on multiple forms, you enter it once, and it autofills the rest, saving you time, guaranteeing consistent data entry and avoiding scrivener’s errors.


    Q: Is it difficult to learn how to use PrimaFacie?

    A: PrimaFacie is easy to learn. It was designed for simplicity and ease of use. Anyone familiar with basic web applications or computer software can learn how to use PrimaFacie in minutes. We designed it to be simple and intuitive with all the features that you need to make life easier for you and your staff. You can find videos and information on how to perform simple tasks on our support page here.


    Q: Does this work on Mac and PC?

    A: Yes, PrimaFacie is web-based and works with any modern browser. As such, it will run on a Mac or PC, and even on your mobile device. PrimaFacie does not require any special software install.


    Q: Can I see how it works before I buy?

    A: Yes. Click here to take advantage of our free 15-day trial. It’s that simple. You can also browse the video walkthroughs demonstrating the simplicity of PrimaFacie here.


    Q: Is my credit card information secure?

    A: Yes. All payment information is processed via Stripe and is done so in accordance with the highest security standards (here for more information from Stripe).


    Q: Is my client information secure?

    A: Yes. Your information is encrypted and stored on Amazon’s Web Services, following the highest industry standards for web security (here for more information from Amazon).


    Q: Who owns the information that I enter into PrimaFacie?

    A: You do. You own the data. It is stored on our servers. You pay us to access it and store it and manipulate it to fill out forms etc… but the data is yours. If one day you decide to leave us, we can export it into a common database language and send it to you. Please note that there is an additional cost for this as indicated in the Terms of Service.


    Q: How were the case template items (checklists and caseflows) created?

    A: We have an immigration attorney on staff who helped us prepare these items. *Legal Disclaimer* While they are not legal advice, and while there is no substitute for legal advice by a licensed practitioner, the checklists can assist you in assembling the required documents for the particular case. The caseflows, likewise, are general guidance in the steps necessary to complete each case type.


    Q: Are there other apps I should use in order to enjoy PrimaFacie completely?

    A: We recommend using a cloud storage solution for your data, like Dropbox. Also, IDPhotoPrint is a useful app for taking passport photos that you can upload to PrimaFacie for use in the Contact Profile. If you are a current Clio subscriber (www.goclio.com), PrimaFacie can sync contact information from your Clio account, so you can avoid entering duplicate data. You can quickly and seamlessly search for clients that exist in your Clio account and import them into PrimaFacie with a few clicks.


    Q: Does PrimaFacie do invoices, time tracking, calendaring, document templates or trust accounting?

    A: PrimaFacie syncs very seamlessly with Clio (www.goclio.com), and Clio can do all of those things. Clio is the leader in online case management software with an impressive array of third party apps you can use to run your modern practice. With a PDF reader and modern web browser, you’ll be good to go. If you are a current Clio subscriber, PrimaFacie can sync contacts from your Clio account, so you can avoid entering duplicate data. You can quickly and seamlessly search for clients that exist in your Clio account and import them into PrimaFacie with just a few clicks.


    Q: What are the terms of service?

    A: You can read those here: TERMS OF SERVICE